It never fails to amaze us how dramatically the upfitting business has changed since we’ve been involved in it. In just a couple of decades, we’ve gone from paper catalogs and “toll-free” numbers to next-day shipping and completely digital payment processes.
For some of us, we’ve been around long enough to remember how the fax machine revolutionized business and how technology has rendered the fax machine nearly unused today.
Do you realize there are more computers in your new truck or van than there are in most homes today?
With all this technology at our fingertips, it’s only logical that Expertec needed to take some time to focus on ensuring our customers could interface with our team and our products as easily as possible, and that’s exactly what we’ve done.
We’ve built an entirely new website – for YOU – but that’s just the tip of the iceberg.
What we’ve learned, when it comes to technology, is that it’s not just about what you can see on the new website, it’s how our team can use that website and the supporting technology to serve your needs.
In the last six months, we’ve redesigned critical support systems and infrastructure to allow us to keep track of all of our upfitting projects. The result? Not only a website that serves you, as a customer, better, but technology in our offices that does that too.
Here’s just a few places our technology strategies and improvements are paying off for our clients:
- Faster response times for online requests
- Better inventory management
- Shorter delivery times
…And a far easier process for all of our clients to get the truck or van they need, upfitted exactly how they need.
Yes, the new website is really fantastic, but the real magic for us as a team and for our customers is the new technology you don’t see when you visit the new website – an entire digital management system devoted to making sure every one of our team members is serving our clients in the best way possible and supporting each other in multiple ways:
- Our devotion to excellence.
- Our passion for doing the right thing.
- Our choice to never stop improving.
THOSE decisions are all driven by you, our customers. Our clients. Our friends.
From all of us here at Expertec, we want to thank you for your support and make sure you know that your satisfaction continues to drive every improvement we make, not only in the technology and innovation we’ve been bringing to the field of upfitting, but to the changes we’ve made to our processes to better serve your needs.
We appreciate your support and we want you to know we will always strive to live up to every one of your expectations.
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