Terms and Conditions


  • RETURN POLICY: Special order items are non-returnable. Standard items may be returned within 30 days of purchase and will incur a 20% restocking fee. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. All return related shipping fees are the responsibility of the buyer.
  • RETURNED GOODS: No material will be accepted for credit unless such return is first authorized by the vendor in writing, and may be subject to restocking charges.
    • Please refer to the lead times stated on the individual product pages; otherwise, if no lead times are stated…
      • For Canadian orders, please allow for 1 to 5 day lead times
      • For US orders, please allow for lead times of 3 to 10 days
        • US customs duties/taxes are the responsibility of the recipient.
    • Tracking numbers are provided to customers through email when an order is shipped.
    • If the requested Shipping Address differs from the Billing Address, additional lead time may be required to verify the order.
  • CANCELLED ORDERS: To avoid a 20% cancellation fee, please notify us to cancel “Quickship” items within 1 hour of placing your order and 24 hours for Non-Quickship products.
  • LEAD TIMES: We do our best to process orders within the noted Lead Times.  In rare cases, lead times may be longer than expected; in which case we will contact the customer to inform them of the delay.
  • PAYMENT METHODS: We accept MasterCard, Visa, American Express, PayPal, Interac and Direct Bank Transfer.
  • CURRENCIES: We accept transactions in Canadian and US dollars.
  • DUTIES/TAXES: Any import fees or custom duties will be the responsibility of the recipient.
  • DELIVERY: All offers to furnish material are contingent upon delays resulting in whole or in part from transportation tie-ups or delays, priorities, strikes, accidents, riots, war, acts of god or other causes beyond our control.
  • RECEIPT OF MATERIAL: On receiving vendor’s shipments, purchaser is to note the condition of Vendor’s material, the number of pieces, cases, etc. as being in accordance with the carrier’s receipt and note any variances thereon before accepting shipment. Any damage must be noted on the carrier’s receipt or bill of lading. In the event of damage, which is not evident at the time that the materials are received, the carrier is to be notified in writing immediately upon disclosure of the damage. All claims are to be directed to the carrier within their specified time limits.
  • PENALTIES: We are not subject to penalties or claims for liquidated damages.
  • CONTRACT FORM: In the event that the Purchaser issues his own purchase order and prepares a contract based on this proposal, the conditions contained herein are hereby deemed to be part of the said purchase order or contract unless accepted there out in writing signed by the vendor.
  • LIABILITY: The supplier’s liability is limited to repair or replacement only of defective items.
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