Terms and Conditions

 

  • RETURN POLICY: Special order items are non-returnable. Standard items may be returned within 30 days of purchase and will incur a 20% restocking fee. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. All return related shipping fees are the responsibility of the buyer.
  • RETURNED GOODS: No material will be accepted for credit unless such return is first authorized by the vendor in writing, and may be subject to restocking charges.
  • SHIPPING POLICY:
    • Please refer to the lead times stated on the individual product pages; otherwise, if no lead times are stated…
      • For Canadian orders, please allow for 1 to 5 day lead times
      • For US orders, please allow for lead times of 3 to 10 days
        • US customs duties/taxes are the responsibility of the recipient.
    • Tracking numbers are provided to customers through email when an order is shipped.
    • If the requested Shipping Address differs from the Billing Address, additional lead time may be required to verify the order.
    • Our Free Shipping promotion is available for shipments within Canada and the continental USA.
    • For customers outside of Canada and the continental USA, please contact us to request a shipping quote.
    • If you require a power tailgate delivery, you can choose this option on the Checkout page for an additional $150 surcharge.
    • If you do not select the power tailgate to unload option but end up requiring this service to complete your delivery, you will be responsible for paying the $150 surcharge.
  • CANCELLED ORDERS: To avoid a 20% cancellation fee, please notify us to cancel “Quickship” items within 1 hour of placing your order and 24 hours for Non-Quickship products.
  • LEAD TIMES: We do our best to process orders within the noted Lead Times.  In rare cases, lead times may be longer than expected; in which case we will contact the customer to inform them of the delay.
  • PAYMENT METHODS: We accept MasterCard, Visa, American Express, PayPal and Direct Bank Transfer.
  • CURRENCIES: We accept transactions in Canadian and US dollars.
  • DUTIES/TAXES: Any import fees or custom duties will be the responsibility of the recipient.
  • DELIVERY: All offers to furnish material are contingent upon delays resulting in whole or in part from transportation tie-ups or delays, priorities, strikes, accidents, riots, war, acts