RETURN POLICY: Special order items are non-returnable. Standard items may be returned within 30 days of purchase and will incur a 20% restocking fee. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. All return related shipping fees are the responsibility of the buyer.
RETURNED GOODS: No material will be accepted for credit unless such return is first authorized by the vendor in writing, and may be subject to restocking charges.
SHIPPING POLICY:
Please refer to the lead times stated on the individual product pages; otherwise, if no lead times are stated…
For Canadian orders, please allow for 1 to 5 day lead times
For US orders, please allow for lead times of 3 to 10 days
US customs duties/taxes are the responsibility of the recipient.
Tracking numbers are provided to customers through email when an order is shipped.
If the requested Shipping Address differs from the Billing Address, additional lead time may be required to verify the order.
Our Free Shipping promotion is available for shipments within Canada and the continental USA.
For customers outside of Canada and the continental USA, please contact us to request a shipping quote.
If you require a power tailgate delivery, you can choose this option on the Checkout page for an additional $150 surcharge.
If you do not select the power tailgate to unload option but end up requiring this service to complete your delivery, you will be responsible for paying the $150 surcharge.
CANCELLED ORDERS: To avoid a 20% cancellation fee, please notify us to cancel “Quickship” items within 1 hour of placing your order and 24 hours for Non-Quickship products.
LEAD TIMES: We do our best to process orders within the noted Lead Times. In rare cases, lead times may be longer than expected; in which case we will contact the customer to inform them of the delay.
PAYMENT METHODS: We accept MasterCard, Visa, American Express, PayPal and Direct Bank Transfer.
CURRENCIES: We accept transactions in Canadian and US dollars.
DUTIES/TAXES: Any import fees or custom duties will be the responsibility of the recipient.
DELIVERY: All offers to furnish material are contingent upon delays resulting in whole or in part from transportation tie-ups or delays, priorities, strikes, accidents, riots, war, acts
